BCC Horror Story + Irony

[sweetescape]

Sorry if this thread is in the wrong place, feel free to move it.

I'm writing this message to share my horror story of the Buffy Collector Club. In a nutshell I placed an order last year for around $100, everything was fine until we got to January and I was still waiting for my items. I decided to cancel my order, what difference that made...

I exchanged emails with 'John', he was very slow at responding (by slow I mean weeks between replies!). Eventually he got back to me and told me that I'd have to accept a refund via PayPal, I did not have an account at the time so I asked if he could put the money back onto my card - he said he couldn't, which was complete BS.

Anyways, I must of sent countless emails to them between January and today (just sent another one). I've not received any replies, even when I threatened them with legal action. I'm also pursuing a refund from some items I bought on 'Buy A Figure' day, I was stupid enough to put the order through (probably because of the hype surrounding the day, and being made to think that dealing with them would help the lines resurrection). I have a feeling I'll get that back, the other money is up in the air at the moment.

I can't believe how BAD their customer service is. It's funny because about a year ago I had a bad experience with an ebay seller, but at least they sent replies to my emails!!!

I felt that I had to post this to warn others that the BCC is run by muppets, who really need some training in CS. Oh, and the irony is that although the BCC is working to save the line - in some ways they also helped kill it by excluding international members and being complete [censored!]s when it comes to dealing with customers with a problem.

[bashipper]

That is terrible that they won't refund you the money due you. I totally agree that they don't treat international customers well. I had the same kind of experience with "John" regarding e-mails. Although I did get replies from him, what he was telling me was total lies. It's really sad that BCC feels they have to treat people in this manner. I am sure yours is not the only horror story out there.

[sunnydale876]

I agree that the BCC needs to work on their customer service. I'm still waiting on refunds from 2 orders that I cancelled back in July. Most of my e-mails to them go unanswered and when I do finally get something back from them, the response doesn't even answer my original question. I'd like to continue ordering items from them to help show my support of the Buffy line but I just don't think it's worth the headache.

[sweetescape]

In a bizarre twist of events my package arrived about an hour after I posted the message above. Everything was in there that I ordered (the order from last year, and the BAF Day order) plus some extra goodies.

It still doesn't cover the fact that I had to wait an entire year, but I must say I'm glad to of received everything I was owed and the freebies have softened me a little, lol.

Good luck everybody else on your refunds. Perhaps with the cancellation of the figures they are trying to make amends with the members they pissed off.

[BuffyFanOne]

Thi sis beside the point but when you said that maybe they are trying to make amends with members because of the cancelation of the lines...

What are they going to do with the club and the recent lack of Buffy merch??

[rockforlove]

buffyfanone said:

What are they going to do with the club and the recent lack of Buffy merch??

That's something I've thought on myself. Frankly, i think that if they intend to keep the BCC going, they are going to need to alter it a bit. I don't know what they should do, but I don't know if they can make it work another year without new product or a new business model of some kind. I realize they are doing the Angel comics and the essence statues (and maybe new sideshow stuff), but I don't think that will be enough. They need another new fig, at minimum. Anyone have suggestions?

[BuffyFanOne]

Maybe they should stop taking memberships for a while and the offer the club at a lower rate or something. That could generate intrest.

[Melissa]

I had a bad experience with them too. I live in Canada and I ordered a ton of stuff in June and never received it. Including a bagged Hemery High Buffy figure. I emailed and they gave me the run around-when they replied that is. Finally this month I received some emails and the stuff I had ordered. But of course not the Buffy figure which was sold out. I'm the one who ordered the darn thing! Ugh. eBay here I come. They did offer me some freebies which is nice but I hope I don't have to wait 4 months for them to arrive as well.

I reported them to the Better Business Bureau. :xp:

[untouchable]

I'm having a problem with them right now. I order a bunch of stuff on BAF day in August and have yet to receive. I have e-mailed them a few times and got responces right away but not much of an answer to where my stuff is. They told me the had shipped it but when I asked for a tracking number, they replied saying that they were unable to give me one because the took an SUV full of boxes to the post office that day and there was no way to give me a tracking number. I think they way they deal with people very unexceptible and I know I will NEVER deal with them again!!!